Health guarantee terms
What is covered
We guarantee that your puppy is in good health at the time of sale and free from life-threatening congenital or hereditary defects for one (1) year from the go-home date.
Your responsibilities
- Have your puppy examined by a licensed veterinarian within 72 hours of arrival.
- Keep vaccinations, deworming and wellness visits up to date.
- Feed a high-quality diet and keep your puppy safe from hazards, extreme temperatures and unsupervised play with large dogs.
If a covered condition is diagnosed
Notify us in writing with your veterinarian’s records. After review, we will offer a replacement puppy of equal value from a future litter.
Not covered
Conditions caused by injury, neglect or environment; minor issues common in puppies (such as parasites, kennel cough, hypoglycemia from missed meals, or stress-related upset stomach); cosmetic traits; and veterinary costs.
These terms are a summary. Your signed puppy agreement contains the complete, binding guarantee.